Responsible Gambling

At Mr Green, we are committed to providing a safe and responsible gambling environment for all our players in the UK. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a safe and controlled manner.

Our Commitment to Player Safety

Mr Green is licensed and regulated by the UK Gambling Commission (License Number: 000-039264-R-319367-001) and adheres to all responsible gambling requirements. We implement comprehensive measures to protect our players and promote responsible gambling practices.

Gambling Awareness

Gambling can become problematic when it stops being fun and starts affecting your daily life, relationships, or financial situation. Warning signs of problem gambling include:

• Spending more money than you can afford to lose
• Chasing losses with bigger bets
• Gambling for longer periods than intended
• Neglecting work, family, or social responsibilities
• Borrowing money to gamble
• Feeling anxious or depressed about gambling
• Lying about gambling activities

Player Protection Tools

We provide various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period to protect your bankroll.

Session Time Limits

Control how long you spend gambling by setting time limits for your gaming sessions.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent.

Take a Break

Temporarily suspend your account for 24 hours, 48 hours, one week, or one month.

Self-Exclusion

Permanently close your account for a minimum period of 6 months up to 5 years. During this period, you cannot reopen your account or create new accounts.

Age Verification

Gambling is strictly prohibited for anyone under 18 years of age. We use advanced age verification systems and regularly monitor accounts to prevent underage gambling. If you suspect someone underage is gambling, please contact us immediately.

Getting Help

If you're concerned about your gambling habits or need support, help is available:

Professional Support Organizations

• GamCare: Free confidential support and advice
  Phone: 0808 8020 133
  Website: www.gamcare.org.uk
• Gamblers Anonymous: Self-help fellowship
  Website: www.gamblersanonymous.org.uk
• BeGambleAware: Information and support
  Website: www.begambleaware.org
• GamStop: National self-exclusion scheme
  Website: www.gamstop.co.uk

Contact Mr Green

Our customer support team is available 24/7 to assist with responsible gambling concerns:

• Email: [email protected]
• Live Chat: Available on our website
• Phone: 0800 032 1133 (UK freephone)

Financial Protection

All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected even in the unlikely event of company insolvency.

Complaints Procedure

If you have a complaint about our responsible gambling practices:

1. Contact our customer support team first
2. If unresolved, escalate to our Complaints Manager
3. As a final resort, contact the UK Gambling Commission or use their Alternative Dispute Resolution service

Regular Reviews

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and comply with current regulations. This page was last updated on March 15, 2026.

Remember: Gambling should be fun. When the fun stops, stop.